Welcome to Aviva Institute Tech Support and Help Desk

Welcome to the Tech Support and Help Desk center.  Here you can find help with most of your questions related to software used in your courses.  We do not provide support for computer, hardware and software problems not related to our courses.  We have several options to answer any questions that you may have:

Required software: This is the list of software required for Aviva Institute, along with links to where you can find some of them.  If you have any problems installing them, or questions about the software, please feel free to check our FAQs.

FAQs (Frequently Asked Questions): Here you will find a list of the most frequently asked questions.  This list is growing on a daily basis.  This is the first place you want to look.  Common tickets and questions we receive are turned into FAQs and posted in this area to make it easier for you to be able to help yourself with issues that may arise.

Moodle Help: If you are having an issue with Moodle, or have found a bug in the programming, please fill out a Moodle Help.  This is the quickest way to get a response for any and all Moodle related questions, problems, or issues.

Technical Support: If you have looked through the FAQs and still can not find the answer to your question, please feel free to contact our tech support.  Tech Support will do their best to answer your technical problems within 24 hours, either via phone (800-584-6235 x-2), email (john.siefer@avivainstitute.org), or Skype (Send message to john.siefer).  Please be sure to include your name, way to contact you, and brief description of what you need assistance with.